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Shipping

Park Place Jewelers ships via UPS standard ground and USPS, which deliver in approximately 2-5 business days after shipment. We are capable of shipping 3-Day Select, Overnight, and Saturday deliveries for additional fees. Please call 410-213-9220 to inquire about fees for additional shipping services. Please be sure that all information provided regarding "ship to" addresses are 100% correct. Park Place Jewelers reserves the right to charge the customer an additional $5.00 for incorrect addresses provided. Please check that street numbers, names, zip codes, and even street endings, ie.,"Circle", "Lane", "Street" are correct. Park Place Jewelers is not responsible for shipments returned to sender because of invalid address. If a shipment is returned for the aforementioned reason, the customer will be notified. Shipments will be resent to the corrected address after the customer is charged again for shipping. If a product is damaged by UPS or USPS, please call 410-213-9220.

Privacy Policy

We, at Park Place Jewelers, respect and are committed to protecting your privacy. All personal information collected on our website is automatically recorded on our server logs from your browser including your IP address, cookie information and the page(s) you visited. All information is kept confidential and is used only for use by Park Place Jewelers. All personal information will never be sold or used by a third party.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

All information from Park Place Jewelers is kept confidential.

Refund Policy

Park Place Jewelers offers a 2 week return policy. Our policy is satisfaction guarantee. If there is a problem, we want to know about it! Please contact us at 410-213-9220.

Return Window:

• Watches and jewelry may be returned or exchanged within 14 days of the original purchase date.
• Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

Condition of Watches and Jewelry:

• Watches and jewelry must be returned in new, unworn condition with original packaging, tags, certificates, and any accompanying materials.
• Customized, engraved, special orders, and final sale items are non-returnable and non-refundable.

Refunds:

• Refunds will be issued to the original form of payment.
• Please allow 5-7 business days for the refund to process once the return is received and inspected.
• Shipping fees are non-refundable.

Exchanges:

• Exchanges are available within the 14-day return period.
• If exchanging for a watch or piece of jewelry of greater value, the difference in price will be collected.

How to Initiate a Return:

1. Contact our customer service team at (410) 213-9220 to request a return authorization.
2. Securely package your watch or jewelry with all original materials.
3. Ship the item to:

Park Place Jewelers
12720 Ocean Gateway, Unit 5
West Ocean City, MD 21842

We recommend using an insured, trackable shipping service.

Damaged or Incorrect Orders:

If your watch or jewelry arrives damaged or you receive the wrong product, please contact us within 7 days of delivery, and we will gladly resolve the issue.